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 Microsoft Product Support Services
 
 Microsoft offers a variety of support options to help you get the most
 from your new Microsoft Visual Basic programming system for MS-DOS.
 
 If you have a question about the product, first look in the printed
 documentation, check the README.TXT file shipped with the product, or
 consult Help and the on-line Product Support ◄Knowledge Base►.
 Additional product and "how-to" information can be found in the many
 ◄Books and Periodicals► for Visual Basic programmers as well as on
 the Visual Basic forum on ◄CompuServe►. If you cannot find
 the answer to your question, contact Microsoft Product Support.
 
 Outside the United States, contact Microsoft Product Support Services at
 the Microsoft subsidiary office that serves your area. For information
 about Microsoft subsidiary offices, see ◄Product Support Worldwide►.
 
 Product Support Within the United States
 
 If you have a question about Microsoft Visual Basic for MS-DOS:
   ■ Check the on-line Product Support ◄Knowledge Base►. The Knowledge Base
     contains indepth answers to common questions and programming problems.
 
   ■ Use the Microsoft Forum on CompuServe. Microsoft Product Support
     Services are available on the Visual Basic ◄CompuServe forum►.
     In addition, access to the complete Product Support Knowledge Base
     as well as tips, tricks, and how-to information from other Basic
     programmer's is available.
 
   ■ Call Microsoft FastTips. You can hear recorded responses to
     common questions about Microsoft Visual Basic. You can also
     order technical notes that will be sent to your fax machine and
     leave voice mail comments or suggestions regarding Visual Basic.
     FastTips is available 7 days/week, 24 hours/day. To reach
     FastTips, dial (206) 646-5107.
 
     You can use the following keys on your touch-tone telephone after
     you reach FastTips:
      • To advance to the next message, press *.
      • To repeat the current message, press 7.
      • To return to the beginning of FastTips, press #.
 
   ■ Call Microsoft Product Support Services. You can reach Microsoft
     Product Support Services between 6:00 A.M. and 6:00 P.M. Pacific
     time, Monday through Friday.
 
      • For general assistance, call Microsoft OnCall for Visual Basic at
        (900) 896-9876. The rate is $2 per minute. You can also obtain
        support by calling our credit card line for Visual Basic at the rate
        of $20 per call. To use this service, call (206) 646-5106. Please
        have your Visa, MasterCard, or American Express card ready.
 
     When you call, you should be at your computer and have the appropriate
     product documentation at hand. Be prepared to give the following
     information:
 
      • The product version number.
      • The type of hardware you are using.
      • The exact wording of any messages that appeared on your screen.
      • How you tried to solve the problem.
 
   ■ Use Microsoft's Fee-Based Support Options. Microsoft offers a number
     of other comprehensive fee-based technical support options for Visual
     Basic users. For more information call (800) 227-4679.
 
   ■ Call Microsoft Product Support Services for the Hearing Impaired.
     You can contact Microsoft Product Support Services with a Text
     Telephone for the Deaf and Hearing impaired (TT) by dialing
     (206) 635-4948. Call between 6:00 A.M. and 6:00 P.M. Pacific time,
     Monday through Friday.
 
  Microsoft's support services are subject to Microsoft's prices, terms,
  and conditions in place at the time the service is used.